Step 5 of 5

Getting your company drives into File Explorer

Your company keeps shared folders that everyone uses. This page shows how to make them appear in File Explorer so they are one click away.

Two kinds of company drives Most companies today keep shared files in SharePoint (part of Microsoft 365). Some also have an older network drive with a letter like S: or Z:. Not sure which you have? Ask your manager or NTM, or follow Part A first since it works for most people.
Watch (3 minutes)

How to use SharePoint

Official Microsoft video explaining what SharePoint is. Your company's shared folders live in a SharePoint site, in a library usually called Documents.

Video not loading? Open it on YouTube.

Part A: Add a SharePoint shared folder to File Explorer

You only do this once per shared folder. After that it stays in File Explorer, just like your OneDrive.

  1. Make sure OneDrive is signed in

    Check for the blue cloud next to the clock in the bottom-right corner. If it is gray, follow the OneDrive guide first.

  2. Open Microsoft 365 in your browser

    Open Edge or Chrome, type office.com in the address bar, press Enter, and sign in with your work account.

  3. Open SharePoint

    Click the grid of nine dots in the top-left corner (the app launcher), then click SharePoint. If you do not see it, click All apps and find it in the list.

  4. Open your company's site

    Under Following or Frequent sites, click your company or department site (it may be named after your company or a team like Operations). If nothing is listed, use the search box at the top and type your company name.

    Tip If you cannot find the right site, your manager or NTM can send you a link. Clicking the link opens the site directly.

  5. Click Documents

    In the menu on the left side of the site, click Documents. You will see the shared folders and files.

  6. Click Sync

    In the toolbar above the files, click Sync (it has two circling arrows). If you do not see it, click the three dots ... in the toolbar to find it.

  7. Allow it to open OneDrive

    Your browser asks whether to open Microsoft OneDrive. Click Open (or Open Microsoft OneDrive). A small OneDrive window may appear and then close on its own.

  8. Find it in File Explorer

    Open File Explorer (the yellow folder on the taskbar). In the left column, look for a blue building icon with your company name. Click it. Your shared folders are inside. They work just like any other folder: open, save, drag and drop.

    Note The first time, files may take a few minutes to appear while they sync. Leave the computer on and connected to the internet.

Prefer a shortcut instead of syncing? In step 6, click Add shortcut to OneDrive instead of Sync. The folder then appears inside your OneDrive - Your Company Name folder with a small link icon. Either way works. Do not do both for the same folder.

Part B: Find or connect a network drive (drive letter)

Only some companies still use these. If you were told you have an S: drive, Z: drive or similar, read on.

  1. Open File Explorer and click This PC

    Click the yellow folder on the taskbar, then click This PC in the left column.

  2. Look under Network locations

    Scroll down. Drives with a letter and a cable or globe icon under Network locations are your company drives. Double-click one to open it.

    Already there? You are done. NTM usually connects these automatically when you sign in.

  3. If a drive has a red X

    Double-click it anyway. Often it just needs to wake up. If it still does not open, make sure you are on the office network or connected to the company VPN, then try again.

  4. If the drive is missing: connect it yourself

    You will need the folder address from NTM. It looks like \\servername\sharedfolder. Then:

    • In File Explorer, click This PC.
    • Click the three dots ... in the toolbar at the top, then click Map network drive.
    • Pick a letter from the Drive list (for example S:).
    • Click in the Folder box and type the folder address exactly as given.
    • Make sure Reconnect at sign-in is checked.
    • Click Finish. If asked for a username and password, use your work email and password.
Not sure what to do, or something is missing? This is the most common thing people call us about and we are glad to help. Put in a ticket with Hercules or call 248-658-0830. We can connect your drives for you remotely in a few minutes.
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Still stuck? We are happy to help.

Open Hercules on your computer and tell it what is wrong to put in a ticket, or call our Service Desk.

248-658-0830